Most of our customers choose to pay by Direct Debit as it gives them peace of mind that their payments are being made.
Choosing to pay by Budget Direct Debit or Direct Debit Whole Amount is an easy way to ensure monthly payments are automatically taken out of your bank account.
What is the difference between Budget Direct Debit and Direct Debit Whole Amount?
|Question||Budget Direct Debit||Direct Debit Whole Amount|
|How does my monthly payment work?||You pay the same amount each month to help you budget.|
Note: if you use more or less energy than expected we may change your monthly amount.
|You'll pay a different amount each time based on how much energy you've used.|
|Do my Direct Debit payments vary in the winter and summer?||Your payments stay the same each month. During the year, we carry out two reviews based on how much energy you've used.|
This could mean that your Direct Debit could go up or down.
|Your payments are higher in the winter when you use more energy; your payments are lower in the summer when you use less energy. |
|How do you calculate my monthly payments?||We forecast your energy usage over the year and divide it by 12.||We bill you based on your energy usage when we have a meter reading. A regular payment amount will come out of your bank any month we don't get an actual meter reading.|
|When do I get a bill?||We usually only send out a bill twice a year.||You'll receive a bill monthly.|
Looking for more information about Direct Debit payments? Check out our Help Centre.
Change to Direct Debit
If you want to change how you pay your energy bills and set up a Direct Debit you can change your payment method via MyAccount. If you've not used MyAccount before, you can register now. You'll need to sign the Direct Debit mandate first before we can move you onto Direct Debit payments.
What happens if my energy prices change?
The government's announcement regarding the price cap means on July 1 the overall price cap will decrease to £2,074 from £3,280 per year based on an average household. This adjustment doesn't require you to take any further action.
We'll be writing to customers in the coming weeks to update them on what today's announcement means for them.
We know things may still be difficult at the moment, but you can depend on our support. If you're struggling to pay your energy bills find advice and support in our help centre.