Electricity emergencies
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator.
Get more information on the power cut call 105 service.
Dial: 105
(Free 24 hour national number emergency line)
Gas emergencies
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below.
Dial: 0800 111 999
(Free 24 hour national number emergency line)
How to identify your electricity distributor
Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration. For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below.
The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.
INFORMATION FOR BUSINESS CUSTOMERS
Download the PDF for more information about Your Rights and your Customer Guarantees.
Frequently asked questions
For quick answers to questions you have about your bill, our rates, meters, tariffs and more, check out our FAQs.
Manage your account online
Sign up or log in to your online account 'MyAccount' where you can:
- Submit meter readings
- View and download bills
- Pay bills online (securely)
- Change/Renew Tariff(s)
Call us with your query
Call us now on
0333 200 5103(1)
We're open Mon to Thur between 9am and 6pm and Fri 9am and 5pm. If that's not convenient, we have several other ways to get in touch.