See how much energy you're spending in pounds and pence and get more accurate bills
Very rarely, your smart meter may be unable to send us an automated meter reading due to connectivity loss. If this happens we’ll try to contact you for a manual meter reading. If we don’t manage to get it from you, we’ll send you an estimated bill.
The team are available Monday to Friday 9 am - 5 pm. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
Save up to £60 with Energy Hub. Savings estimated on a sample from January 21-April 23 of 2000 customers who started using Energy Hub and logged in 5+ times between April 2022-April 2023. Costs based on Ofgem's typical annual consumption positioned against projected Standard (Variable) consumption costs of July 23 to-June 24. Ofgem estimates the typical household in Britain uses 2,900 kWh of electricity, 12,000 kWh of gas.
Energy Hub is accessible via MyAccount and the EDF mobile app. It's available to residential customers who have;
To access Energy Hub and see your energy use, your smart meter must be commissioned and maintain connectivity with us. Multi-rate tariffs are currently not supported in Energy Hub.