2.1. So that we can keep you updated with important information, we need you to let us know of any changes to your personal details, such as your phone number and email address. You can make changes via your EDF App & MyAccount.
2.2. You are responsible for making sure your premises are connected to all relevant distributors’ networks. If they’re not currently connected, please visit edfenergy.com/for-home/help-support/contact-us
2.3. Our responsibility to supply your premises (and your responsibility to pay all charges associated with your tariff and supply) begins on your supply start date with us. From this date and for as long as we’re your registered supplier, all energy recorded by your meter or which is supplied to your premises will be treated as being supplied under this contract, even if you have a contract with any other person.
2.4. This contract continues until it is ended in line with clause 10. If your tariff has an end date, this will be shown in your Tariff Information Label (TIL). At the point at which your contract is ended in line with clause 10, or at the end date as confirmed in your TIL, if you haven’t switched supplier or agreed a new tariff with us we will automatically transfer you to our deemed terms published under the Gas Act 1986 and Electricity Act 1989. You can find information on deemed prices at edfenergy.com/deemed-tariff-prices; or
2.5. Any supply made during any period where there is no contract between us will be governed by our deemed terms.
3. Access and meters
3.1. You agree to give us, our contractors or any person we tell you about, safe, full, free and unrestricted access to your premises, all metering equipment and other fittings used in connection with supplying your premises. If obstructions prevent access, you must remove them and pay any costs involved. We may also charge you if you don’t let us know at least 48 hours beforehand if access won’t be available at the time of a booked appointment.
3.2. You are responsible for all pipes, equipment, wires and cables and all other fittings used in connection with supplying energy on your side of the meter and their maintenance and safe condition (Your side of the meter starts at the point energy leaves your meter after the meter has measured it and includes your home wiring). Any energy losses that happen on your side of the meter are your responsibility. If you ask for a meter inspection at your premises, we may charge you.
3.3. Our supply is conditional on us being satisfied that your premises have a suitable meter installed that meets our requirements to enable us to properly supply and bill you with our systems and meets relevant industry standards for safety, accuracy and reliability and which is capable of providing all the information we need to provide and measure energy in line with the type of tariff you have chosen. We reserve the right to replace, reposition or reprogram any existing meter (for which we may charge you) or we may change your tariff to one that we consider appropriate (which may affect your prices). We will not be responsible for any fault relating to metering equipment we do not own or that has not been provided on our behalf. You should contact us if you are not sure if your metering equipment is appropriate.
3.4. If you have a smart meter that we can read without coming to your premises, you agree that:
(a) it and the in-home-display unit must not be removed from the premises without our permission.
(b) we may use it to remotely monitor the energy you use.
(c) we may remotely repair and update it, switch it from credit to prepayment mode or disconnect your supply (or both, if we do this, we’ll tell you before it happens).
(d) we may use information from it to work out your bill, offer you appropriate tariffs and other products (including via any associated in-home display device) and for any other purposes in line with the information policy.
(e) from time to time the information from your smart meter may not correctly reflect the energy you have used, and you must not let anything stop it communicating with us. In such circumstances, we reserve the right to apply the correct charges which will be applied to your smart meter or reflected in a separate bill.
(f) collect information about how your smart meter is working, for example to see if has any faults or has been tampered with.
(g) take half hourly consumption data, provided you have agreed we can do this, or where you haven’t agreed to half hourly readings, we may take daily readings, providing we have told you in advance, or else we’ll take monthly readings. We’ll have explained your consent options either while your smart meter was being installed, or at the point we found out you had a smart meter already installed by a previous supplier. You can change the frequency of your smart meter readings at any time by contacting us. If you’re on one of our half hourly tariffs, you’ll need to agree to us taking half hourly meter readings to be eligible for that tariff.
(h) take a meter reading at any other time where we are permitted to by OFGEM e.g., to provide you with a bill or investigate a query on your account.
3.6. Smart meters automatically send us your meter readings. As part of this contract, if you don’t already have a smart meter installed at your property, you agree to have one fitted. We will contact you to arrange an appointment for installation. If we do not receive a response from you we will book you an appointment on your behalf and inform you of the date for your confirmation. If you repeatedly refuse to allow us to install a smart meter, or do not respond to our attempts to contact you to arrange an appointment for installation, you may not be eligible for discounts, certain of our services or smart meter tariffs which may be cheaper.
3.7. Booking an appointment for your installation is an easy process, you can visit edfenergy.com/getsmart
3.8. You must make sure that all metering equipment is not damaged, stolen or lost and is kept in safe condition. You must tell us immediately if there is any damage or fault to the metering equipment. We may recover any costs we have to pay for replacing or repairing the metering equipment (including any call-out charges), unless the loss or damage is caused by something we have done or failed to do.
3.9. If your contract ends, we may recover any metering equipment we have provided to you and you will give us, our contractors, or any person we tell you about, all the access we need to do this.
4. Limits to our legal responsibilities
4.1. We are only legally responsible to you as set out in these terms and conditions. We have no other duty or legal responsibility to you, and all responsibilities, guarantees and any other conditions implied by law or otherwise will not apply, as far as this is allowed by law.
4.2. We will not be legally responsible to you for any event or circumstance beyond our reasonable control.
4.3. We are not legally responsible to you in any way for any indirect or direct loss of income, business or profits, or for any other loss or damage that could not reasonably have been expected at the time we entered into this contract, other than that caused by us acting fraudulently. Also, we will not be legally responsible to you for any loss you suffer as a result of your responsibilities to any other person (however this is caused).
4.4. If we are legally responsible to you under these terms, except as set out in clause 4.5 below, the maximum amount we will accept responsibility for is £10,000 for all incidents that lead to loss or damage (however it happens).
4.5. Nothing in these terms will exclude our legal responsibility for death or personal injury caused by our negligence or legal responsibility resulting from us failing to carry out our legal duty under Part 1 of the Consumer Protection Act 1987 or for fraud.
4.6. This clause 4 applies even after this contract has ended. As far as it excludes or limits our legal responsibility, it takes priority over any other contract term.
5. Other conditions that apply
5.1. We can transfer all or any of our rights and legal responsibilities under your contract without your permission.
5.2. Your rights and duties under this contract apply only to you and cannot be transferred to any other person without our written permission.
5.3. If we don't enforce any part of this contract at any time, this will not stop us from doing so in the future.
5.4. We may monitor and record calls that you or we make in relation to customer services and telemarketing, to help us improve quality.
5.5. If you need to give us notice under this contract, you must follow our instructions in any related communications on how to provide that notice. You may communicate any general notices to us in writing to the address shown on your contract, by email to CP@edfenergy.com or by phone on 0333 200 5100.
5.6. If when you first entered into a contract you provide us with an email address you agree to us initially setting up your account so that all bills, notices and other communications we send you under our supply licence are provided to you electronically either through our MyAccount service or email. These could include notices relating to: price changes, information about tariffs coming to an end, responses to complaints or questions, and other information about our legal responsibilities to you. It will also include bills, annual statements, and initial reminders about any outstanding debt on your account. If at any time you no longer want to receive communications electronically, you can contact our Customer Services team on 0333 200 5100 or change your account settings through our MyAccount service.
5.7. These terms and conditions, the welcome letter and any other documents we refer to make up the whole contract for the service between you and us.
5.8. Irrespective of anything in these terms, anything we do to effect any of our rights or duties under our supply licences or any other relevant Industry Arrangements or laws will never amount to a breach of the terms of this contract and nothing in this contract will prejudice our rights under our energy-supply licences or other relevant laws.
5.9. If any term of this contract is found not to be valid or cannot be enforced in full or in part, the rest of the contract will continue to apply as normal.
5.10. The laws of England apply to each contract with us and any disputes relating to your contract and all non-contractual disputes which relate to the services may only be heard in the English courts.