Energy Bills Discount Scheme

The government has announced the latest scheme to support businesses with the cost of energy bills. The Energy Bills Discount Scheme will be effective from 1 April 2023 to 31 March 2024. 

For more information on the scheme visit our dedicated page or the government website.

Contact us – For large business

Choose how you'd like us to answer your energy questions — we're here to help.

For support view our independent debt and energy advice 

MyBusinessAvailable 24/7

Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.

Go to MyBusiness

FAQ'sAvailable 24/7

Before you call us, why not check out our FAQs

Find your answer

Get in touchSelect the department you require to view contact details

Energy theftstayenergysafe reporting line

To report energy theft (stayenergysafe reporting line):

0800 023 2777(1)

or report online via


24-hour gas emergency helpline
0800 111 999(1)

Power cut?
Call 105(1)

Other electrical emergencies?
List of electricity network distributors

Helping to protect our customers

EDF takes fraud and crime seriously and we want to do as much as we can to help protect our customers.

Fraudsters use scam or phishing emails and phone calls to try to steal your information. Emails will often look like they’re from EDF, and they’ll ask you for secure data or get you to visit a fake website. 

Being aware of potential threats is the first step in protecting yourself against fraud.

Not a Large Business customer

Got a question for the Small and Medium business team?

Contact the SME team

Need help with your residential home energy account?

Contact our residential team

Making a complaint

If you aren't happy, we want to hear about it so we can put it right. 

If after eight weeks, you’re still not satisfied with the way we’ve handled your complaint, or you’re a micro-business and wish to escalate a complaint about the service you’ve received from a Broker visit

Delivering Customer Service Excellence

Our Large Business team at EDF are extremely proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.